Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kunal56243@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kunal56243@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kunal56243@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kunal56243@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kunal56243@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kunal56243@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kunal56243@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kunal56243@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kunal56243@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kunal56243@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kunal56243@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kunal56243@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kunal56243@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kunal56243@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kunal56243@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kunal56243@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kunal56243@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kunal56243@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kunal56243@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kunal56243@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kunal56243@gmail.com.

At [CHoCo], we want you to feel confident when shopping with us. If you’re not satisfied with your purchase, we’re here to help with eligible returns, replacements, exchanges, and refunds in accordance with this policy and applicable Indian law.

1. Return Eligibility

You may request a return within [7 DAYS] of the date your order was delivered, provided that:

  • The product is unused and in its original condition.
  • The product is returned with its original packaging, accessories, manuals, tags, and other included items, where applicable.
  • The product is not damaged due to misuse, improper installation, accident, negligence, or unauthorized modification.
  • You provide your order number or other reasonable proof of purchase.
  • The return request is submitted within the applicable return period.

Some products may have different return conditions. Please check the product listing or contact us before purchasing if you have questions about a particular item.

Nothing in this policy limits any mandatory consumer rights or remedies available under applicable Indian law.

2. Return Timeframe

Return requests must generally be submitted within [7 DAYS] after delivery.

To request a return, contact us at:

Email: [chocovai42o@gmail.com

Please include:

  • Order number
  • Product name
  • Reason for return
  • Photos or videos, if applicable
  • Any other information we reasonably request to process the return

Once your request is reviewed, we will provide return instructions if the product qualifies.

3. Refund Process

Once we receive and inspect your returned product, we will notify you whether your return has been approved.

If approved, your refund will be initiated using the original payment method where reasonably possible.

Refund processing time: [REFUND PROCESSING TIME 7 DAYS]

After we initiate the refund, the time required for the amount to appear in your bank account, card, UPI account, or other payment method may depend on your payment provider or financial institution.

We are not responsible for delays caused solely by banks, payment gateways, card networks, or other third-party payment providers.

Refund Amount

Depending on the circumstances, an approved refund may include the eligible product amount and applicable charges as required under our policy and applicable law.

Shipping charges may be treated differently depending on the reason for the return.

4. Exchanges and Replacements

Where available, we may offer an exchange or replacement instead of a refund.

Exchanges or replacements may be available when:

  • You received the wrong product;
  • The product arrived damaged;
  • The product is defective;
  • The product is missing an essential component; or
  • Another eligible issue covered by this policy has occurred.

Replacement availability depends on product stock.

If the exact product is unavailable, we may offer a refund or another appropriate resolution.

Exchange request period: [7 DAYS]

5. Damaged, Defective, or Incorrect Products

We want every order to arrive in good condition.

If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact us within [48 HOURS / 7 DAYS] of delivery.

Please provide:

  • Your order number;
  • Clear photographs of the product;
  • Photographs of the packaging and shipping label;
  • A short video showing the issue, where appropriate; and
  • A description of the problem.

We may ask for additional information to verify the issue.

If the issue is confirmed and the product is eligible, we may provide a replacement, exchange, refund, or another appropriate remedy.

For products damaged during delivery, please retain the original packaging until we have completed our assessment.

6. Non-Returnable Items

The following items may not be eligible for return unless they are defective, damaged, incorrect, or otherwise covered by applicable law:

  • Products marked as non-returnable on the product page;
  • Used or altered products;
  • Products damaged through misuse, negligence, accidents, or improper handling;
  • Products missing original accessories, packaging, or components;
  • Products damaged after delivery for reasons unrelated to a manufacturing defect;
  • [OTHER NON-RETURNABLE PRODUCTS]
  • [PERSONALIZED/CUSTOMIZED PRODUCTS, IF APPLICABLE]

This list does not remove any mandatory rights or remedies provided to consumers under applicable Indian law.

7. Return Shipping Costs

If You Change Your Mind

If you simply change your mind or no longer want the product, return shipping will be:

[PAID BY CUSTOMER / FREE RETURN SHIPPING / DEDUCTED FROM REFUND]

If We Sent the Wrong or Defective Product

If we determine that the product was defective, damaged before delivery, incomplete, or incorrectly shipped by us, we will generally cover the eligible return shipping cost.

Return shipping arrangement: [PREPAID RETURN LABEL / REIMBURSEMENT / COURIER PICKUP]

Any reimbursement will be subject to reasonable verification and applicable limits.

8. Return Inspection

Returned products may be inspected before a refund, replacement, or exchange is approved.

If the returned product does not meet the eligibility requirements, we may reject the return.

If a return is rejected, we will notify you and may arrange for the product to be returned to you, subject to [APPLICABLE SHIPPING CHARGE, IF ANY].

We will not unreasonably reject a valid return that is required to be accepted under applicable law.

9. Refund Delays

If you have not received an approved refund within the stated timeframe, please first check your bank account or payment account.

If the refund still does not appear, contact us at:

[chocovai42o@gmail.com]

We will investigate the transaction and, where appropriate, provide the relevant refund or transaction reference.

10. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Cancellation period: [WITHIN X HOURS / BEFORE SHIPMENT]

Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible. In such cases, the order may be handled under our return policy where applicable.

11. How to Start a Return

To start a return, contact:

[CHoCo]
Email: [chocovai42o@gmail.com]
Phone/WhatsApp: [CUSTOMER SUPPORT NUMBER]
Return Request Period: [7 DAYS]

Please include your order number and explain the reason for the return.

Our customer-support team will review your request and provide the next steps.

12. Policy Changes

We may update this Return & Refund Policy from time to time to reflect changes to our business, products, services, or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

Any changes will apply prospectively unless otherwise required by applicable law.

13. Contact Us

If you have questions about returns, refunds, exchanges, or replacements, please contact us:

Store: [CHoCo]
Email: [chocovai42o@gmail.com]
Business Address: [kolkata]
Customer Support Hours: [24/6 HOURS]

We’re committed to making the return and refund process as simple and transparent as possible.

Thank you for shopping with [CHoCo].