Shipping policy

CHoCo

# Shipping Policy

**Last Updated: August 12, 2026**

Thank you for shopping with **CHoCo**. We are committed to delivering your orders safely and on time.

## 1. Order Processing

* Orders are usually processed within **1–3 business days** after payment or order confirmation.
* Orders placed on weekends or public holidays will be processed on the next business day.
* You will receive an order confirmation after placing your order.

## 2. Shipping & Delivery

We currently offer shipping within **India**.

* **Estimated delivery time:** 5–10 business days after your order has been processed.
* Delivery times may vary depending on your location, courier availability, weather, holidays, or other unforeseen circumstances.
* Remote areas may require additional delivery time.

## 3. Shipping Charges

* Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
* From time to time, CHoCo may offer **free shipping promotions** on selected products or orders.

## 4. Cash on Delivery (COD)

If Cash on Delivery is available for your location and product, you can select COD at checkout.

* COD availability depends on your delivery location and courier service.
* Additional COD charges may apply where applicable.
* Please provide an accurate and reachable phone number to avoid delivery problems.

## 5. Order Tracking

Once your order has been shipped, we may provide tracking information through email, SMS, WhatsApp, or other available communication methods.

You can use the tracking details provided to check the status of your shipment.

## 6. Delivery Delays

While we do our best to deliver orders within the estimated timeframe, delays can sometimes occur due to:

* Weather conditions
* Courier or logistics issues
* Public holidays
* High order volumes
* Incorrect or incomplete delivery information
* Events outside our control

CHoCo is not responsible for delays caused by circumstances beyond our reasonable control.

## 7. Incorrect Address or Contact Information

Please make sure your shipping address, phone number, and other contact details are correct before placing your order.

If an order is returned because of an incorrect address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply for reshipment.

## 8. Damaged or Missing Packages

If your package arrives damaged, please contact us as soon as possible with your order number and clear photos/videos of the package and product.

If you believe your order is missing or has not arrived within the expected delivery period, contact us so we can help investigate the shipment.

## 9. International Shipping

At this time, **CHoCo ships within India only**. We do not currently offer international shipping.

## 10. Contact Us

For shipping-related questions or assistance with your order, please contact us at:

**Email:** [chocovai@gmail.com](mailto:chocovai@gmail.com)

**CHoCo**
We are happy to help with your order and delivery questions.