Terms of service

Welcome to [CHoCo] (“CHoCo,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website [Website URL] and your purchase of products from our online store.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

1. About Our Store

Store Name: [CHoCo]
Website: [Website URL]
Email: [chocovai42o@gmail.com]
Business Address: [Full Business Address]
Customer Support: [Phone Number / Email]

[CHoCo] operates an online e-commerce store offering gadgets, accessories, and other consumer products.

We reserve the right to update, modify, or discontinue any product, service, or part of the website at any time.

2. Account Terms

You may be required to provide certain information to create an account or place an order.

You agree to:

Provide accurate, current, and complete information.
Keep your account information updated.
Maintain the confidentiality of your account credentials.
Be responsible for activity conducted through your account.
Notify us promptly if you believe your account has been accessed without authorization.

You must be legally capable of entering into a binding agreement under applicable Indian law to make purchases from our store.

We reserve the right to suspend or terminate accounts where we reasonably believe there has been misuse, fraud, unauthorized activity, or violation of these Terms.

3. Pricing and Payment

All product prices displayed on our website are shown in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice. However, changes made after you have successfully placed an order will not ordinarily affect the price of that confirmed order, except where correction is required due to an obvious pricing or technical error.

Applicable taxes, shipping charges, handling charges, or other fees may be displayed separately during checkout where applicable.

We may accept payment methods including:

Credit and debit cards
UPI
Net banking
Digital wallets
Cash on delivery, where available
Other payment methods offered at checkout

Payments may be processed by third-party payment providers. You agree to provide accurate payment and billing information.

We reserve the right to cancel or refuse an order if a payment is declined, appears fraudulent, or cannot be successfully verified.

4. Product Descriptions and Availability

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, colors, dimensions, and other information displayed on our website are accurate.

However, minor variations may occur due to:

Screen and device settings;
Product manufacturing variations;
Lighting or photography;
Different batches or suppliers; or
Changes made by manufacturers.

We do not guarantee that product images displayed on your device will exactly match the physical product in every respect.

We reserve the right to correct errors, update product information, change specifications, or discontinue products at any time.

Product availability is subject to change without notice.

5. Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

After you place an order, you may receive an automated order confirmation acknowledging that we have received your order. This confirmation does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to accept, reject, cancel, or limit any order for reasons including:

Product availability;
Pricing or listing errors;
Payment problems;
Suspected fraud or unauthorized activity;
Incorrect customer information;
Shipping limitations;
Duplicate or unusually large orders; or
Violation of these Terms.

If we cancel an order after payment has been received, we will initiate an appropriate refund through the applicable payment method, subject to applicable law and payment-provider procedures.

6. Shipping and Delivery

We currently ship to:

Shipping Locations: [India / Specific Locations]

Shipping charges and estimated delivery timelines will be displayed during checkout where applicable.

Estimated delivery times are provided for guidance and may vary due to circumstances beyond our reasonable control, including:

Courier delays;
Weather conditions;
Natural disasters;
Transportation disruptions;
Public holidays;
Government restrictions;
Incorrect or incomplete delivery information;
Remote delivery locations; or
Other circumstances outside our reasonable control.

Once an order has been handed over to the shipping carrier, delivery is also subject to the carrier's terms and operational conditions.

You are responsible for providing a correct and complete delivery address and contact information.

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges or other applicable conditions may apply.

For shipping-related questions, contact us at [chocovai42o@gmail.com].

7. Returns and Refunds

Returns, replacements, cancellations, and refunds are subject to our [Return & Refund Policy URL].

Before returning a product, customers may be required to contact us and obtain return instructions.

Depending on the product and circumstances, we may offer:

Replacement;
Refund;
Store credit; or
Another remedy available under our applicable policy and Indian law.

Products may need to meet certain eligibility requirements, such as being unused, in original condition, or accompanied by the original packaging, accessories, invoices, or other materials.

Certain products may be non-returnable where permitted by applicable law and our stated Return & Refund Policy.

Damaged or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us at [chocovai42o@gmail.com] within [X days] of delivery.

We may request photographs, videos, order information, packaging details, or other evidence to investigate the issue.

Where a replacement or refund is approved, it will be processed according to our Return & Refund Policy and applicable law.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable Indian law.

8. Order Cancellation

You may request cancellation of an order by contacting us at [chocovai42o@gmail.com] as soon as possible.

Cancellation may not be possible once an order has been processed, packed, or handed over to the shipping carrier.

If cancellation is accepted after payment has been made, any eligible refund will be processed through the applicable payment method.

We may also cancel an order when necessary due to product availability, pricing errors, suspected fraud, technical errors, or other legitimate reasons.

9. Prohibited Uses

You may not use our website or services:

For any unlawful purpose;
To violate any applicable Indian law or regulation;
To commit or facilitate fraud;
To provide false or misleading information;
To impersonate another person or business;
To interfere with the security or operation of our website;
To attempt unauthorized access to our systems or accounts;
To introduce viruses, malware, or other harmful code;
To scrape, copy, reproduce, or exploit website content without permission;
To place fraudulent, abusive, or intentionally misleading orders;
To interfere with other customers' use of the website; or
For any purpose that violates these Terms.

We reserve the right to restrict or terminate access to our website where we reasonably believe prohibited activity has occurred.

10. Intellectual Property

Unless otherwise stated, the content on this website—including logos, brand names, text, graphics, product photographs, designs, videos, layouts, and other materials—is owned by or licensed to [CHoCo] and may be protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission.

11. Third-Party Services and Links

Our website may use third-party services such as payment gateways, shipping providers, analytics tools, advertising platforms, and other service providers.

We may also provide links to third-party websites.

We are not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

12. Disclaimer

We make reasonable efforts to keep our website and product information accurate and available.

However, the website and its content are provided on an “as available” basis to the extent permitted by applicable law.

We do not guarantee that:

The website will always be available or uninterrupted;
The website will be completely error-free;
All information will always be current or accurate; or
Every product will always be available.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded or limited under applicable Indian law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, [CHoCo] and its owners, employees, affiliates, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products.

Where liability cannot legally be excluded, our liability will be limited to the extent permitted under applicable law.

Nothing in these Terms is intended to exclude or restrict any liability or consumer protection that cannot legally be excluded or restricted under Indian law.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless [CHoCo], its owners, employees, affiliates, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:

Your violation of these Terms;
Your unlawful or unauthorized use of the website;
Your violation of applicable laws or third-party rights; or
Fraudulent or abusive activity associated with your account or orders.

15. Privacy

Your use of our website is also governed by our Privacy Policy, available at:

[Privacy Policy URL]

Our Privacy Policy explains how we collect, use, store, and protect personal information.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, services, technology, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of our website after updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

17. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and any mandatory jurisdictional rights available to customers, disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the courts located in:

[City, State, India]

Nothing in this section prevents a consumer from exercising any mandatory rights or remedies available under applicable Indian consumer-protection laws.

18. Contact Information

If you have questions about these Terms, an order, a product, or any other matter relating to our store, please contact us:

Store Name: [CHoCo]
Email: [chocovai42o@gmail.com]
Website: www.chocovai.shop
Business Address: [kolkata]
Customer Support Hours: [24/6 Hours]

We will make reasonable efforts to respond to customer inquiries within [X business days]